Imagine this: you’re about to call your internet provider because the connection has been spotty all morning. Just as you reach for your phone, you get a text. “We’ve detected an issue affecting your service […]
Let’s be honest. When you think about a company’s environmental footprint, customer service probably isn’t the first thing that comes to mind. You picture factories, shipping, maybe even data centers. But the support department? It’s […]
Let’s be honest. The old model of customer service—a phone tree that leads to a hold queue set to terrible music—is broken. Customers today expect answers instantly, accurately, and on their channel of choice. And […]
The world is your office. That’s the promise of a global remote team. You’ve got a coding wizard in Warsaw, a marketing maestro in Manila, and a sales savant in São Paulo. The talent pool […]
Let’s be honest—customer support and data privacy haven’t always played nice. One thrives on personalization; the other demands boundaries. But by 2025, these two forces won’t just coexist—they’ll collaborate. Here’s how. The Tightrope Walk: Personalization […]
It is more art than science but if a business can get it right, customer satisfaction will follow and employees will find their Customer Experience role more engaging as they become the differentiating factor. Although […]
Building a customer-centric support culture is vital for long-term business success. This means creating an experience for your customers that feels personalized and valued, keeping their needs and perspectives top of mind, and prioritizing them […]
Cybersecurity is an integral component of business for small enterprises. While most people associate cyberattacks with large corporations or governments, small businesses can also become targets. Small businesses are gradually realizing they must take cybersecurity […]
Improving your customer service means more than simply adding more customer service representatives. You need to understand your customers’ needs and provide them with multiple ways to provide feedback. These can range from telephone surveys […]
While the job of customer support representative may sound easy, it requires a certain level of patience. A customer who’s been treated poorly will almost always stop doing business with a brand, so service agents […]