Let’s be honest. Describing a cryptic error code over email is like trying to explain a strange noise your car makes… over the phone. You end up playing a frustrating game of 20 questions, screenshots […]
Think about the last time you contacted customer support. Was it smooth? Frustrating? For many neurodiverse individuals—people with ADHD, autism, dyslexia, Tourette’s, and other cognitive differences—that experience isn’t just a minor annoyance. It can be […]
Let’s be honest. The line between online and offline shopping has not just blurred—it’s practically vanished. A customer might research a product on your app while on the bus, check its availability at a local […]
Let’s be honest: a support ticket is a conversation you’d rather not have. Not because you don’t want to help—of course you do—but because it often means something wasn’t clear, something broke, or someone got […]
Let’s be honest. No one wants to think about the day the servers crash, the app goes dark, or a product flaw triggers a recall. But that’s exactly when your brand’s character is tested. The […]
Let’s be honest—when you’re chatting with a customer service rep online, you want to know who, or what, you’re actually talking to. Is it Sarah from support? Or is it an AI, cleverly mimicking human […]
Let’s be honest. Working in a support role in healthcare, emergency services, or tech crisis management is like being an emotional sponge. You’re absorbing the stress, fear, and frustration of others day in and day […]
Let’s be honest. When you’re building something on your own—a YouTube channel, a design studio, a coaching practice—”support” often means you, at 2 AM, answering a customer email while also trying to figure out why […]
Let’s be honest. We’ve all been there. You contact support, and you’re greeted with a script so rigid you can almost hear the gears turning. It’s frustrating, impersonal, and honestly, it makes you feel like […]
Let’s be honest—the word “chatbot” can still make some support teams flinch. You know the feeling. Images of clunky, frustrating loops and canned responses that leave customers more annoyed than when they started. But here’s […]