Think about the last time you bought something that just… didn’t work as you expected. Maybe you wrestled with a confusing feature or hit a bug that made you sigh. What did you do? If […]
Think about the last time you contacted customer support. Maybe you were frustrated, confused, or just needed a quick answer. Now, imagine that experience amplified—the bright chatbox flashing, the hold music grating, the agent speaking […]
Let’s be honest. The traditional support ticket model is, well, a bit of a bottleneck. Your team scrambles, customers wait, and costs just keep climbing as you grow. There’s a better way. Imagine a support […]
Think about the last time you contacted customer support. Was it a smooth experience, or did it leave you feeling frustrated, unheard, or just plain exhausted? For neurodiverse individuals—people with autism, ADHD, dyslexia, Tourette’s, and […]
Let’s be honest. Describing a cryptic error code over email is like trying to explain a strange noise your car makes… over the phone. You end up playing a frustrating game of 20 questions, screenshots […]
Think about the last time you contacted customer support. Was it smooth? Frustrating? For many neurodiverse individuals—people with ADHD, autism, dyslexia, Tourette’s, and other cognitive differences—that experience isn’t just a minor annoyance. It can be […]
Let’s be honest. The line between online and offline shopping has not just blurred—it’s practically vanished. A customer might research a product on your app while on the bus, check its availability at a local […]
Let’s be honest: a support ticket is a conversation you’d rather not have. Not because you don’t want to help—of course you do—but because it often means something wasn’t clear, something broke, or someone got […]
Let’s be honest. No one wants to think about the day the servers crash, the app goes dark, or a product flaw triggers a recall. But that’s exactly when your brand’s character is tested. The […]
Let’s be honest—when you’re chatting with a customer service rep online, you want to know who, or what, you’re actually talking to. Is it Sarah from support? Or is it an AI, cleverly mimicking human […]